Creating an account on Riveas.commakes shopping easier. You can view your order history, save your information for faster checkout, and follow the status of your recent orders.

Click the account icon on Riveas.com, select “Create Account,” and fill in your name, email address, and password. Once completed, your account will be ready to use.

Click the account icon, select “Forgot your password?”, and follow the instructions sent to your email to reset your password.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can use this tracking number to follow your package.

Please contact us as soon as possible if you need to cancel or change your order. Once your order has been processed or shipped, we may not be able to make changes.

Please contact us immediately if your shipping address is incorrect. If the order has already been shipped, we will not be able to change the address

Please check your spam or junk folder first. If you still cannot find it, contact our customer support team with the email address used to place your order.

Riveas.com accepts major secure payment methods available at checkout, including credit/debit cards and other supported payment options.

Yes. Your payment and personal information are protected through secure checkout technology. We do not store your full payment details.

You will be charged when your order is successfully placed at checkout.

Prices are displayed in the currency shown on Riveas.com. Final charges may depend on your bank or payment provider’s exchange rate if you are shopping internationally.

Orders are usually processed within 1–3 business daysafter your order is placed.

After processing, shipping usually takes 4–6 business days. Delivery times may vary depending on your location, customs, holidays, or carrier delays.

You will receive a shipping confirmation email with your tracking details once your order has been shipped.

Tracking information may take a little time to update after the carrier receives your package. Please allow 24–48 hours for tracking details to appear.

We accept returns according to our return policy. Items must be unworn, unused, unwashed, with tags attached, and in their original packaging.

Please contact our customer support team with your order number and the item you would like to return. We will provide instructions if your return is eligible.

Final sale items, gift cards, and items marked as non-returnable may not be eligible for return.

Once your return is received and inspected, we will notify you about the approval status. If approved, the refund will be issued to your original payment method. Your bank or payment provider may take additional time to process the refund.

If you need a different size or style, please contact us. The fastest option may be to return the original item and place a new order for the item you want.